This Privacy Policy explains how EOS Lighting Solutions Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website.

Definitions

"Account" means an account required to access and/or use certain areas and features of Our Site.
"Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.
"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

1. Information About Us

Our Site is owned and operated by EOS Lighting Solutions Ltd, a Limited Company registered in England under company number 11261118.

Registered address:
Broom House, 39-43 London Road, Hadleigh, Essex, SS7 2QL

Main trading address:
80, Greenway Business Centre, Harlow Business Park, Harlow, CM19 5QE

VAT number: 290 291794.

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. What is Personal Data?

Personal data is protected by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It is defined by the UK GDPR as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. What Are My Rights?

Under the UK GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about Our collection and use of your personal data.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14. Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Depending upon how you use Our Site, we may collect the following personal data:

Contact form and chat enquiries: your name, company, email address, telephone number (if given), your message, the page you sent it from and, for chat enquiries, the chat conversation.
Luminaire schedules: your full name, email address, project name, project address, client/consultant and drawing number, together with the products you add to the schedule.
AI chat assistant: the questions you type into the assistant.
Optional analytics: after consent, Google Analytics 4 processes browser/device details, page visits, session identifiers and general location to help us understand site use.
Website administration: sign-in details for authorised EOS staff only.

You can browse products and download datasheets and photometric files without giving us any personal data.

6. How Do You Use My Personal Data and On What Basis?

Responding to enquiries and providing technical support or quotations — our legitimate interest in answering business enquiries, or steps taken at your request before entering into a contract.
Preparing and keeping a record of luminaire schedules you generate, so we can support your project — legitimate interests and steps taken at your request.
Answering questions through the AI chat assistant — legitimate interests in providing quick product guidance.
Website analytics — consent. Google Analytics 4 loads only after you accept analytics cookies; you can withdraw consent through Cookie settings in the footer.
Marketing — only where you have separately opted in. Sending an enquiry or generating a schedule never signs you up to marketing. You may opt out at any time by emailing hello@weareeos.com.

We do not use your personal data for automated decision-making or profiling.

7. How Long Will You Keep My Personal Data?

We retain enquiry and project/schedule records for a minimum of 10 years after the related project ends, or longer where a product warranty lasts longer, to support warranty claims, project history and applicable legal obligations. We review records after the applicable period and delete those no longer needed. You can request deletion using Part 14; we will explain if a legal obligation or other lawful reason requires us to retain a record.

Browser retention: the consent choice and latest 40 chat messages remain until you clear site data; the chat-open setting lasts for the current tab. Consented analytics cookies last up to two years and renew on visits. Current unsaved schedules do not survive reloads. Browser cookie duration is separate from Google’s retention of analytics data.

Chat assistant conversations are also kept in your own browser so the conversation stays open between pages; you can clear them by clearing your browser's site data.

8. How and Where Do You Store or Transfer My Personal Data?

Our Site and its database are run on cloud hosting services provided by third-party suppliers. Some of these suppliers, including the providers of our AI chat assistant and email delivery, may process data outside the UK. Where that happens, we rely on the safeguards permitted by UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement / Addendum.

9. Do You Share My Personal Data?

We do not sell your personal data. We share it only with suppliers who help us run Our Site and respond to you — Lovable / Lovable Cloud for website hosting, data storage, email delivery and access to the AI chat service (OpenAI, via Lovable’s AI service); Google for consented Google Analytics; and Microsoft Outlook for our business mailbox and responses to enquiries — under contracts that require them to protect it and use it only on our instructions. We may also share data where we are legally required to, for example to comply with a court order or the instructions of a government authority.

10. How Can I Control My Personal Data?

In addition to your rights under the UK GDPR, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, we aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS").

11. Can I Withhold Information?

You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see Part 13.

12. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14.

There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' a fee may be charged to cover Our administrative costs in responding.

We will respond to your subject access request within 2 weeks and, in any case, not more than one month of receiving it.

13. How Do You Use Cookies?

We use essential browser storage and optional Google Analytics 4 cookies. Analytics loads only after consent, using basic Consent Mode v2. Advertising storage, advertising user data and advertising personalisation remain denied. Declining analytics does not prevent public browsing, downloads or enquiries.

See our Cookie Policy for the names, purposes, durations and providers of cookies and browser storage. Use Cookie settings in the footer to reopen the choices or withdraw consent. You can also clear site data in your browser.

14. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email: hello@weareeos.com
Telephone: 020 3633 4366
Postal Address: 80, Greenway Business Centre, Harlow Business Park, Harlow, CM19 5QE

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

15. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Last updated: 21 October 2026.